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| Our Policies |
• CONTACT US
In order for us to give complete customer satisfaction with your purchase. Please, notify us ASAP by e-mail or phone if there is any problem or question you may have about a purchase, we promise to respond with speed and consideration. Our phones are answered during business hours, 9 - 5 Pacific time, Monday - Friday.
• PRODUCT INFORMATION
All of our recycled vintage products are one-of-a-kind. Each has either been professionally dry-cleaned or laundered & pressed, mended or repaired if possible and sold AS-IS. Each item has been a quality-checked and rated using the following condition scale:
NEW OR NEW/OLD - Never worn item with original store tags or packaging. New/Old is a vintage item in new condition.
MINT - No detectable problems, as close to "New" as possible for its age. A significant percentage of our inventory is New without original store tags, but in New condition and not previously laundered. Some items may have been repaired, but shows no visual signs of this repair.
EXCELLENT - Shows average wear for its age, nothing noticeable problems or defects.
VERY GOOD - Shows average wear for its age with minor signs of fading, holes, wear spots, fraying or splitting noticeable, but these signs do not detract from its overall look or style.
GOOD - Shows above average wear for its age and may have slight tears, fading, holes, wear spots, fraying or splitting in need of repair.
FAIR - Item is wearable and usable, but may have noticeable stains, minor holes and fading, may be missing buttons or decorations.
POOR - Fugly DOES NOT sell Poor. Poor items are an industry standard description of vintage items for design inspiration only. Item is NOT WEARABLE or USABLE due to the overall condition. Fabric orpaper deterioration is evident, or the delicate condition of the item predisposes use other than display, rental for design purposes or private collection.
• SIZING
- Sizes are estimated using the following guidelines. Each item description will also include individual measurements.
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SMALL |
MEDIUM |
LARGE |
X-LARGE |
2X-LARGE |
3X-LARGE |
NECK |
14-14.5” |
15-15.5” |
16-16.5” |
17-17.5” |
18-18.5" |
19-19.5” |
CHEST |
35-37” |
38-41” |
42-45” |
46-49” |
50-53” |
54-56” |
LONG SLEEVE |
32.5-34.5” |
33.5-35.5” |
34.5-36.5” |
35.5-37.5” |
35-37” |
36-38” |
WAIST |
28-30” |
32-34” |
36-38” |
40-42” |
44-48” |
50+” |
INSEAM |
28” |
30-32” |
32-34” |
35” |
36” |
37” |
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